Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
6.2
Location
9.0
Service
8.2
Dining
7.2
Guest reviews
7.6/10
based on 5 reviews
9.1
9.1/10 based on 1012 reviews
William
United States of America,
January
2025
8.2/10
I had a mixed experience at this hotel. While the service was outstanding, with staff like Angel who went above and beyond to help us, the room left a lot to be desired due to sound issues and maintenance problems. The location is excellent, with direct access to a shopping mall which is very convenient. Although the dining experience was decent, it could definitely be improved. The rooftop pool is a highlight, but some amenities were lacking.
Rooms
6.0
The room was average with poor sound insulation and maintenance issues, including a missing smoke alarm and non-functional lights.
Service
10.0
The service was exceptional, particularly from Angel at the front desk who was attentive and knowledgeable.
Location
10.0
The hotel is located right next to a shopping mall, making it super convenient for shopping and dining.
Dining
7.0
Dining was quite good; however, breakfast was just okay and could use more variety.
Facilities
8.0
The rooftop pool offers a fantastic view, though it was frequently closed for private events.
Patrick
United States of America,
November
2024
7.0/10
Our stay lasted eight nights, and while we had some positive experiences, there were notable downsides. We enjoyed the rooftop pool and the polite staff, but the noise from the shopping mall and maintenance issues in our room were disappointing. The breakfast was adequate, but the situation with clean towels and room maintenance left much to be desired.
Rooms
6.0
The room was average and clean, but our view was obstructed by a wall, and we experienced issues with lighting and missing smoke alarms.
Service
7.0
The staff were polite, but we often had to ask for basic services like towel replacements and coffee refills.
Location
7.0
The hotel is right next to a shopping mall, which is convenient, but the noise from the mall can be a distraction.
Dining
7.0
Breakfast was okay, though we had to chase staff for coffee refills. Dinner one night was good, mostly due to the lack of other guests.
Facilities
8.0
The rooftop pool offered a fantastic view, but we had issues with pool towels and early closures for private parties.
Sean
United States of America,
November
2024
8.0/10
My stay was mostly enjoyable with a few hiccups. The hotel offers top-notch service, especially from staff like Angel, who was incredibly helpful. The location is also a great perk, with a mall conveniently right next door. However, my room lacked a decent view and had some maintenance issues that detracted from the overall experience.
Rooms
6.0
The room was nice and spacious but unfortunately did not have a great view and had some maintenance issues, such as a missing smoke alarm and non-functional lights.
Service
10.0
The service was excellent, with staff like Angel going above and beyond to assist us throughout our stay.
Location
9.0
The hotel is located next to a shopping mall, making it super convenient for shopping and dining.
Dining
8.0
Dining was quite good overall, with good options at the restaurant, though breakfast could use more attention in terms of coffee refills.
Facilities
7.0
The rooftop pool offers a stunning view, but there were some issues with towel availability and private parties closing the area earlier than expected.
Harvey
United States of America,
November
2024
7.4/10
My experience at the hotel was overall positive thanks to its prime location next to a shopping mall and clean, well-styled rooms. The rooftop pool offered stunning views, and the restaurants were a treat, though I did encounter some issues with room maintenance and noise from the mall below. Service could have been more attentive, especially regarding room essentials like towels and coffee refills.
Rooms
7.0
The rooms were nicely styled but had some maintenance issues, like poor-fitting windows and missing light fixtures.
Service
6.0
The staff was friendly, but I often found myself having to chase after service for towels and coffee refills.
Location
9.0
The hotel is excellently located right next to a shopping mall, which was very convenient for dining and shopping.
Dining
7.0
Dining experiences were varied; breakfast was decent and the dinner I had was good, but the restaurant was quiet with minimal ambiance.
Facilities
8.0
The rooftop pool is fantastic with amazing views, but there were some shortages of pool towels and shade.
Wesley
United States of America,
November
2024
7.8/10
The hotel offers a warm welcome with attentive staff and great dining options. The location is fantastic, right next to a shopping mall, but I did experience some noise disturbances from below. The rooftop pool has stunning views, although it closes early for private events. Overall, it’s a clean and comfortable place to stay, but there are a few areas that could use improvement, particularly in terms of room maintenance.
Rooms
6.0
The room was spacious and clean, but the view was non-existent due to a wall and noisy equipment from the mall below.
Service
8.0
The service was polite and helpful, especially from staff like Angel. They addressed issues quickly when they arose.
Location
10.0
The hotel is excellently located next to a shopping mall, which is very convenient for dining and shopping.
Dining
7.0
The dining experience was quite good, with two excellent restaurants on-site, although breakfast service could be improved.
Facilities
8.0
The rooftop pool area is a highlight, providing impressive views of the city, but lacking in some essentials like pool towels.
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